Your care shouldn’t end at the last heartbeat.
The final chapter of your clinic’s care — handled to your standard.
Aftercare is the final thing a family remembers about your clinic — and it shapes whether they come back. We make it a seamless extension of your care: dignity for the pet, support for the family, and the hardest conversations taken off your team. And it runs itself, at no cost to you.
The euthanasia appointment disproportionately decides loyalty
It’s the most emotional touchpoint a family has with your clinic — and when it goes poorly, it’s the clinic that pays. In one analysis of veterinary complaints, 57% arose from the euthanasia experience failing to meet the family’s expectations, and that distrust attached to the whole practice. Getting it right isn’t a nicety — it’s reputation protection.
What families feel at every stage — and what it reflects on your clinic
Four stages, one standard — what a family experiences from the first hard conversation to the keepsakes they keep.
1Before the goodbye
Resources to hand the family
Quality-of-life guides and pet-loss booklets created by the Honoring the Bond Program at The Ohio State University College of Veterinary Medicine — practical help your team hands clients facing the decision, in your clinic’s name.
A team equipped for it
CPD and end-of-life training, plus restocked comfort-room supplies, so your staff are ready for the hardest appointments — and compassion fatigue is eased, not ignored.
Decisions settled before the day
Research finds the hardest part of euthanasia for clinicians isn’t the procedure — it’s the decision conversation. And 41% of owners want to make aftercare choices before the appointment, not at the front desk moments before goodbye. Pre-arrival options move that whole conversation to a calm moment at home.
Sources: Veterinary Record (2019) · Topics in Companion Animal Medicine (2020)
See how pre-arrival works2The goodbye itself
An unhurried farewell
A comfort-room setup that gives families a private, gentle goodbye in your clinic — never rushed.
Dignified collection & pricing
The medical-grade CliniCareBag™ — professional containment, not a rubbish bag — priced by bag size, not weight, so no one weighs a family pet on a scale in front of them.
3While their pet is in our care
A real-time tracking page
Every family follows each step of their pet’s care live — so the wondering, and the “where is my pet?” calls to your front desk, simply stop.
Everything labelled, every time
You’d never give a drug that wasn’t labelled — we hold aftercare to the same standard. Every pet, bag and keepsake is clearly identified and tracked at every step, because returning the wrong pet is a mistake a clinic’s reputation doesn’t recover from.
Their words, spoken to their pet
Families can leave a farewell note, and we read it to their pet by name at every stage of care. Other providers move pets through logistics; we make sure every pet hears what their family wanted to say — it’s the detail owners mention most.
Branded updates, zero admin
Automated, polished emails keep families and your clinic informed at each milestone — every touchpoint reflecting your standard, with no work for your team.
Managed from your phone
Your team books collections and tracks every case from the clinic app or portal, with full visibility from pickup to return.
4After
A lasting memorial page
Every pet receives a shareable online memorial families can personalise — a tribute that carries your clinic’s care, not a line on an invoice.
Keepsakes worth keeping
Keepsakes handcrafted by NZ artists, with a paw print and fur locket included — the small things families hold onto, with your clinic behind them.
Dignity from the moment of collection
64% of pet owners consider a rubbish bag an unacceptable way to handle their companion’s body — with the study’s authors noting around 85% didn’t find it acceptable. The CliniCareBag replaces bin-liner logistics with medical-grade dignity, free to your clinic (a $30–$100 value per bag).
Each bag has space for the family to write a farewell message, comes in 5 sizes, and is clearly identified and tracked from your clinic to our facility.
Source: Topics in Companion Animal Medicine (2020)
Explore the CliniCareBag →Everything Your Clinic Needs
We provide comprehensive resources so your team can focus on what matters most—caring for patients and clients.
Euthanasia Room
- Blanket
- Bottled water
- Tissues
- Books
- Handouts
- CliniCareBag® transport bags in 5 sizes, the new industry-standard
Clinical Support
- CPD for the whole team
- Quality of Life tear off pad
- Full-colour keepsake catalogue
- How will I know booklet
- Helping Children Cope booklet
- Your Pet Loss Guide booklet
- Free paw print and fur locket for each private cremation
Booklets created by the Honoring the Bond Program at The Ohio State University College of Veterinary Medicine.
Aftercare Support
- Daily/On-demand pickups
- Three service tiers: Essential, Heritage & Signature
- Pet owner portal
- Grief support
- Priority care for our premium service tier
Clinic Profitability & Reputation
- Profit sharing
- One free "Koha" Heritage Return service each quarter
- Free premium sympathy cards
- Clinic portal that reduces admin time
- Resources, training and events that improve staff mental health and reduce compassion fatigue
For families with children, this is often a first encounter with loss — 63% of children experience the death of a pet within their first seven years. We include age-appropriate books and honest-language guides, because how that’s handled reflects on your clinic too.
Aftercare, Modernised
Most aftercare is paperwork and phone calls. We built the technology that keeps families informed, gives every pet a lasting memorial, and connects to the tools your clinic already uses.
A real-time app for your clinic
Your team books collections, tracks every pet through our 23-step process, and manages each case—right from their phone.
A beautiful memorial for every pet
Each pet receives a shareable online memorial page with themed designs families can personalise—a lasting tribute, not a line on an invoice.
Shorts—our podcast for vet teams
Short, sincere episodes that help veterinarians and their staff manage compassion fatigue and handle difficult conversations—practical support, never platitudes.
Connected to QoLly
QoLly is the practice-management app built for New Zealand's independent home-euthanasia and palliative-care vets. When one of them arranges aftercare, the case details and keepsake selections flow straight into our system—no double entry for the vet or our team.
Professional emails that keep everyone informed
Polished, branded HTML emails update pet owners at each milestone and keep your clinic updated automatically—every touchpoint reflects your professional standards, with zero admin from your team.
Three Tiers. One Standard of Dignity.
Every pet deserves a respectful farewell. Choose the level of service that best honours your client's companion—all at a simple, fixed price based on bag size.
Essential Care
A respectful, eco-friendly farewell
- PlacementDignified CliniCareBag
- CremationShared Journey
- Digital LegacyDigital Tracking
- Memorial ItemsSympathy Card
- Timeline7–10 Days
- ReturnN/A
- PricingFixed (By Bag Size)
Heritage Return
Families wanting a cherished return to the clinic
- PlacementDignified CliniCareBag
- CremationShared Journey
- Digital LegacyOnline Memorial & Keepsake Store
- Memorial ItemsPremium Scatter Box, Paw Print & Fur Locket
- Timeline5-Day Priority
- ReturnReturned to Clinic
- PricingFixed (By Bag Size)
Signature Private
The ultimate individual tribute & home delivery
- PlacementDignified CliniCareBag
- CremationGuaranteed Individual
- Digital LegacyOnline Memorial & Keepsake Store
- Memorial ItemsPremium Scatter Box, Paw Print & Fur Locket
- Timeline48-Hour Express
- ReturnPersonal Home Delivery
- PricingFixed (By Bag Size)
Every Resource, Zero Extra Cost
Most aftercare providers charge separately for bags, pickups, and supplies. We include everything as part of your partnership—because supporting your clinic shouldn't come with a line-item bill.
CliniCareBag® Transport Bags
Medical-grade bags in 5 sizes, restocked at no cost
Daily Pickups & Collections
Scheduled and on-demand, direct from your clinic
CPD & End-of-Life Training
CAETA-inspired online training that equips your team for difficult goodbyes and eases compassion fatigue
Euthanasia Room Supplies
Blankets, tissues, water, and books — restocked so staff never scramble before a family enters
Premium Sympathy Cards
Personalised cards provided to your clinic for every case
Grief & Client Resources
Booklets, handouts, and quality-of-life guides
See the Difference
Most aftercare providers focus on cremation logistics alone. We take a different approach—delivering a complete, dignified service that supports your clinic, your clients, and their companions.
Rubbish Bags
Standard plastic liners that feel like disposal, not care.
The CliniCareBag
Professional, medical-grade containment that reflects your clinic's care.
Weighing a Tragedy
Per-kg billing forces staff to place a deceased family pet on a scale to calculate a bill.
Dignity by Size
Flat-rate by bag size. No scales, no awkward calculations during a family's grief.
Manual / Paper-based
No visibility for owners or clinic staff after pickup.
Digital Tracking
Real-time updates from collection through to completion.
Generic Imported Products
Overpriced, mass-produced imports that don’t reflect the quality families deserve.
Online Memorial & Local Artisan Keepsakes
A personalised digital memorial for every pet, plus a curated catalogue of premium keepsakes handcrafted by New Zealand artists.
Logistics-focused
Pick up, cremate, return. No additional support.
Family-focused
Includes comfort supplies for vets, grief resources, and CPD training.
Only 47.4% of New Zealand clinics currently offer paw prints. We guarantee a paw print and fur locket on every Heritage and Signature private cremation — done for you, so it’s never one more task for a nurse.
Simplify Your Workflow. Honor Their Memory.
Stop the Scales
Eliminate the clinical burden of weighing deceased pets. If it fits the bag, the price is fixed.
Elevate Your Standard
Move away from rubbish bag logistics to the new industry standard in pet aftercare transport—a professional, medical-grade solution that reflects your clinic's care.
Integrated Tech
Use our tracking and PetAftercare-integrated software to keep owners informed without extra admin.
Earning Your Referral, Supporting Your Practice
Most legacy providers take your team's time and offer zero clinical support in return. We believe a true partnership reinvests in your clinic's ecosystem — sharing revenue on locally handcrafted memorials and funding pro-bono care through our Koha program, while elevating your bottom line.
You Set the Mark-up
Wholesale to YouUnlike other providers, we don't sell cremation services to the public — we price to your clinic, and you set the mark-up that works for you. Our clinic pricing is often 20–50% below other providers, and we don't charge for every little thing: transport bags, pick-up fees and paperwork are all included.
Passive Revenue Share
Shared SuccessThrough our world-class website and full-colour catalog, owners can purchase premium memorials. We return a share of every keepsake sale to your clinic — whether the family orders at the time of aftercare or years later.
Never Between You and Your Clients
No PressureOther providers call or text grieving families to sell keepsakes. We never phone or text your clients — and your clinic is cc'd on every email our system sends them. Keepsakes are simply there when families want them: on the free tracking and memorial pages, and in a printed booklet they can browse at home.
Manage Your Business
Complete TransparencyOur clinic portal gives you full visibility into the aftercare process, merchandise sales, revenue reports, and more—all in one place.
The "Koha" Benefit
Give Back TogetherSave your clinic's "pro-bono" budget. We provide one free Heritage Return service each quarter for a family in need, allowing you to provide charity care without it hitting your bottom line.
Premium Memorial Collection
Pet owners browse our beautiful catalog of urns, keepsakes, and memorial items. Every sale generates revenue for your clinic.
Are you a New Zealand artist or maker? Tell us about your work →
Track Everything in Real-Time
Access your dedicated dashboard to track services, view revenue reports, and manage your clinic's aftercare partnership.
Transparent Pricing, No Hidden Scales
Our flat-rate pricing is based on the size of the CliniCareBag required—not the weight of a grieving family's companion—typically resulting in a 20% to 50% saving compared to traditional per-kg models, without ever compromising on the dignity of the service.
Premium aftercare any veterinary clinic can offer
Any clinic in the Canterbury region can partner with PetAftercare — and give families the most advanced technology, services, and resources in New Zealand pet aftercare.
Technology
Real-time owner tracking, a transparent 23-step process, and a clinic portal for every case.
Services
Daily collection, medical-grade CliniCareBag™ transport, three service tiers, zero staff labour.
Resources
CPD training, grief and client resources, premium sympathy cards, and a revenue-share keepsake catalogue.
Ready to make the last moment one they remember well?
Give families a dignified goodbye and your team one less burden — at no cost to your clinic.
No commitment required. We'll reach out to discuss how we can help.